About

Results-driven IT Support Specialist with a proven ability to resolve complex technical challenges, optimize system performance, and enhance user satisfaction. Adept at leveraging technological tools for problem-solving, I excel in improving operational efficiency, managing IT assets, and developing comprehensive documentation to streamline workflows. My expertise ensures seamless operations and contributes directly to organizational bottom-line improvements.

Work

Jumia Nigeria

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IT Support Specialist

Lagos, Lagos, Nigeria

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Summary

Currently serving as an IT Support Specialist, providing essential technical assistance, optimizing documentation, and managing critical assets to ensure seamless operations and user satisfaction.

Highlights

Developed and updated comprehensive IT support documentation and knowledge bases, accelerating new hire onboarding and reducing ramp-up time.

Resolved a high volume of technical issues for users rapidly, ensuring seamless workflow and minimizing operational disruptions at Jumia Warehouse.

Efficiently escalated complex technical issues to appropriate supervisors and specialized departments, ensuring timely resolution and maintaining service level agreements.

Managed business assets through scheduled maintenance processes, extending equipment lifespan and improving user workflow efficiency.

Global Merit Academy

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Tech Support

Akure, Ondo, Nigeria

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Summary

Provided comprehensive technical support and IT instruction, optimizing lab infrastructure and enhancing student learning outcomes through technology integration.

Highlights

Successfully installed and configured computers in the school's computer lab after procurement, ensuring immediate operational readiness for academic use.

Diagnosed and resolved diverse hardware and software issues, maintaining optimal functionality and minimizing downtime for critical academic systems.

Leveraged computer technologies to develop and deliver engaging lectures and lessons, enhancing learning experiences for students.

Assessed student progress using various evaluation methods, including quizzes and standardized assessments, to tailor instruction and improve comprehension.

Volunteer

Volunteer

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Mind the Gap Platform

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Volunteered with Mind the Gap Platform, contributing to community initiatives and support programs in Lagos.

Education

FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE

Akure, Ondo State, Nigeria
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Post Graduate Diploma Metallurgy and Materials Engineering Grade:

Certificates

Frontend Development Certification

Andela Learning Community

Responsive Web Design Certification

FreeCodeCamp

Skills

Technical Support

End-user Support, Ticketing Systems, Remote Support, Software Knowledge, System Installation and Maintenance, Hardware Troubleshooting.

Operational Management

Documentation & Recordkeeping, Time Management, Asset Management.

Problem Solving & Communication

Attention to Detail, Problem Resolution, Teamwork, Clear Communication.